|
The winds of change are blowing up a storm, only the wise,
the wealthy and wily will be around to champion the next
economy when the dust settles amid the twisted wreckage of
the last one.
Earlier this year on-line content
providers were taking the fall. I was so cocky that after
a quick reassurance, I went to print proclaiming
confidence in my tenure as editor of the local
Internet.com site. Within weeks the site was gone.
This time last year the Nasdaq had
crashed, the Internet bubble had burst and everyone was
working overtime on damage control, lowering their
expectations, cutting back investment and looking for dead
wood.
The optimists soon came out in force
saying the worst was over and recovery was in sight. They
were wrong. Business to customer (B2C) sites have been
side-swiped, now Internet service providers, telcos,
consultants, services firms and business-to-business (B2B)
providers are cowering before the tsunami.
Telecommunications companies are being hit
hard. Between them Alcatel, Lucent, Siemens AG, Marconi,
Nokia and Nortel have dumped 48,000 staff. And the wider
computer industry is reeling from the shock waves as
hardware, software, systems providers and desktop PC
companies shed golden tears and slash staff.
Spending has slowed, the advertising
market is at a 10-year low, investors and banks have the
jitters and the pruning sheers are still out. In the US
more than 100,000 people lost their jobs by mid-year –
80 per cent up on 2000. In June 53 dot.com firms folded
compared to 17 the year before, bringing total failures
over 18 months to 555.
The only good news seems reserved for
cautious clicks and mortar operators who resisted the
hype, and the vulture capitalists who’re in a fire sale
feeding frenzy. In the first half of 2001, according to
San Francisco-based Webmergers.com, $US29 billion was
spent on mergers and acquisition involving 726 US
companies.
The dotcom domino effect is not happening
because consumers or businesses have given up on the web -
there are more people logging on than ever. The root of
the problem according to Federal Reserve chairman Alan
Greenspan is "irrational exuberance" – a get
rich quick mentality that suggests the old rules don’t
apply to the new Internet economy.
Early this year Cisco announced it would
drop 8000 staff in line with the global slowdown. CEO John
Chambers warns the Internet has created a continually
fluctuating economy. "There will be higher peaks,
lower valleys and faster cycles."
The changes over the next five years will
force companies to make more consistent use of resources,
including staff, through outsourcing and sharing with
partners and suppliers. Web-centric business models using
a new wave of Internet applications will help put the
focus back on creating revenue, he says.
While information technology has delivered
competitive gains, sped up transactions and increased
customer satisfaction it has done little for
profitability, says 72-year former chief information
officer for the US Department of Defence Paul Strassmann.
Investing in technology has maintained
growth for the past decade but but now the US is taking
the world to the brink of a recession. After 40-years
research, he concludes there have been eight seven-year
cycles of build and scrap since 1946. Each has cost
incrementally more than the last. The current cycle
involved $US200 billion or 47 per cent of investment - the
next would require $US5000 billion but everyone’s run
out of money. "We have come to the end of history as
we know it."
Strassmann says the market is facing
stagnation and business must now move from inefficient
do-it-yourself internal IT resources to central servers
and the network. The need for corporate IT departments is
fading with the rise of plug-in IT services - the first
wave being application service providers (ASPs) offering
software for a monthly fee.
The entire information economy is in
spasm. Everyone’s tired shell companies that rocket up
the Nasdaq only to bomb when shareholders demand
substance, and the endless round of ‘must have’
upgrades, add-ons and constant coding required to enter
e-topia. It’s time for a reality check.
Batten down the hatches, the storm is not
over yet. The information economy is in shake-down mode,
anything that can be shaken will be. It’s time to
consolidate, revisit your business strategy get tight
within your organisation, decide who your friends are and
watch your enemies. The optimists are now scheduling
economic recovery for mid-2002.
Email: wordman@wordworx.co.nz
b |